Senior Consultant - Human Centred Design, Service Design & Innovation

Apply now Job no: 516224
Work type: Permanent Full Time, Permanent Part Time, Fixed Term Full Time, Fixed Term Part Time
Location: Melbourne, Perth, Brisbane, Canberra, Sydney
Division: Management Consulting

  • Immerse yourself in our inclusive, diverse and supportive culture
  • Choose the way you want to work by embracing our flexible work arrangements
  • Collaborate with sector and technical experts to grow your knowledge and network


KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities.

KPMG's Customer Brand & Marketing Advisory (CBMA) division helps our clients bring greater value to their customers and the citizens of Australia. Our objective is to revitalise our clients' focus on customer and citizen value by employing deep customer insight, driving customer engagement, and deploying best-in-class customer research, innovation and design methods. 90% of global CEOs believe that by 2020 they will be competing on customer experience alone. Help us by being part of a dynamic fast growing, market leading team who are passionately committed to helping our clients succeed in rising to this challenge.

KPMG’s CBMA practice helps our clients to put their customers and citizens at the heart of what they do, to transform performance and meet strategic objectives. In just a few years, we’ve assembled a team over a 100-strong of inspirational industry leaders and extraordinary people who are high performers and passionate about what they do. We’re in great shape to take our consulting practice to the next level and we have a limited number of roles for insightful, hardworking, high performing, customer-focused consultants now.

Our growing CBMA national practice is thriving in a marketplace yearning for genuine and practical customer-centric and innovative approaches to complex problem-solving. This is your opportunity to make a difference, where we seek to support our clients make meaningful and relevant change to drive their business outcomes.


Your Opportunity

We’re now searching for an exceptional individual to focus on our growing Human-Centred Design and Design-Led Innovation offering. We are providing flexibility over locations allowing for applications across capital cities to build customer centric capabilities and methodologies, collaborate in marketing, and project delivery activities across the country. You’ll be a key member of the Design Thinking and broader CBMA team, and your role will see you:

  • Support the awareness, uptake and growth of design-led and customer-centric problem-solving techniques both within the firm and with external clients.
  • Support clients with strategic, financial and commercial advice, including insights and recommendations enabled by Customer Experience and Innovation methodologies such as Design Thinking and Human Centred Design, Systems and structured thinking, other technical knowledge and exceptional communication skills.
  • Manage client deliverables and expectations, including drafting client reports and presentations, as well as developing and building relationships.
  • Collaborate closely with the teams from other KPMG service offerings to ensure our approach offers a holistic solution for our clients and effectively integrates customer centric and citizen methods to deliver tangible change.
  • Manage the delivery of KPMG service offerings across customer and citizen experience and design, Design Thinking, innovation, service transformation, citizen-centric public services, and customer and citizen strategy.
  • Play a key role in identifying opportunities for future service delivery, participating in business development initiatives and driving the CBMA vision both within KPMG, government and the broader community.
  • Play an active role in supporting the development of the CBMA team and fostering a collaborative and inclusive culture of work.
  • To support the recruitment, growth and development of more junior team members through technical customer centric methodology training, skills coaching and mentoring.


How are you Extraordinary?

At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities.

You may already have some experience working with clients or you may be embarking on the first step in your career. Either way we are looking for talented people who will thrive in a high performing team. Your experience and attributes are likely to include:

  • Strong interest in customer research and insight, customer and citizen experience (CX), human-centred design (HCD), innovation, marketing & communications, new product development customer measurement, and development of customer centric and innovative cultures.
  • Highly developed written and verbal communication particularly when communicating on an engagement to a wide range of stakeholders up to and including senior executive level.
  • Proficient workshop design and facilitation skills
  • Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems.
  • Ability to juggle competing demands and work in a dynamic environment.
  • Ability to support the management and growth of a team.
  • Appropriate tertiary qualification/s are desirable.
  • Experience using industry-standard HCD, CX and/or UX methodologies, frameworks and tools/software is highly desirable.
  • Experience at a Management Consultancy firm, Strategic or Creative Design Consultancy or Government Department/Agency in a similar capacity is highly desirable.


The KPMG Difference

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess, and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. 

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family


Make KPMG the clear choice for your career and be Extraordinary!

Advertised: AUS Eastern Daylight Time
Applications close:

Back to search results Apply now

Share this:

| More

Already Applied?

Update your details, view your application and progress >> Login

Refine search


Strategy & Operations




Work type


Want to keep updated with new opportunities? >> Subscribe